This Payment Policy sets out the rules, limits, timelines, and conditions that govern all financial transactions at RoyalSpinia Casino, operated by Tekuno Technologies S.R.L. under a licence issued by the Tobique Gaming Commission and accessible at royalspiniaapp.nl. By making a deposit or requesting a withdrawal, you confirm that you have read and accepted the terms described below.

1. Operator Details

RoyalSpinia Casino is operated by Tekuno Technologies S.R.L. and is licensed and regulated by the Tobique Gaming Commission. All payment activity on royalspiniaapp.nl is processed in accordance with the conditions of that licence and applicable anti-money-laundering legislation.

2. Accepted Currencies

RoyalSpinia Casino processes transactions primarily in Euro (€). Cryptocurrency deposits and withdrawals are converted at the prevailing exchange rate at the time the transaction is executed. Any exchange-rate risk associated with cryptocurrency conversions is borne by the player.

3. Accepted Payment Methods

RoyalSpinia supports a range of deposit and withdrawal methods. The tables below set out each method together with its applicable minimum and processing time.

3.1 Deposit Methods

All deposits credit to your RoyalSpinia account balance instantly upon confirmation. RoyalSpinia does not charge any transaction fees on deposits. However, your payment provider or bank may apply their own charges, for which RoyalSpinia accepts no responsibility.

3.2 Withdrawal Methods

Card and bank-transfer processing times reflect the timelines imposed by the receiving financial institution, not by RoyalSpinia. Once we release a withdrawal from our end, we have no control over the time taken by your bank or card issuer to credit your account.

4. Deposit Limits

The minimum deposit at RoyalSpinia is €20 for card payments, e-wallets, and bank transfer, and €10 for all supported cryptocurrencies. No maximum deposit limit is published as a platform default; however, your chosen payment provider may impose their own limits. Players are encouraged to check with their provider before attempting large transactions.

5. Withdrawal Limits

The following standard limits apply to all withdrawal requests unless otherwise agreed in writing with the RoyalSpinia support team:

• Minimum withdrawal: €50 per transaction, regardless of method.
• Weekly withdrawal cap: €3,000.
• Monthly withdrawal cap: €10,000.

These caps are the default thresholds for standard accounts and do not constitute an absolute ceiling for all players. VIP account holders — those who have progressed to higher tiers within the RoyalSpinia loyalty programme — may negotiate increased personal withdrawal limits directly with the support team. Higher-tier players (Gold and Platinum) are encouraged to contact support via live chat to discuss arrangements appropriate to their play level.

6. Withdrawal Processing Procedure

When you submit a withdrawal request at royalspiniaapp.nl, the following steps apply:

• Your request enters a verification queue. RoyalSpinia will conduct any necessary identity and security checks before releasing funds (see Section 8 — KYC and Verification, below).
• Once approved, funds are dispatched according to the processing speeds set out in Section 3.2.
• Cryptocurrency withdrawals are processed instantly upon approval.
• E-wallet withdrawals (Skrill and Neteller) are cleared within up to 24 hours of approval.
• Card withdrawals take 3–5 business days from the point of dispatch, subject to your card issuer's own timelines.
• Bank transfer timelines vary by institution.

RoyalSpinia does not charge withdrawal fees. Any fees levied by receiving banks or payment processors are outside our control and remain the responsibility of the player.

7. Same-Method Rule

To comply with anti-money-laundering obligations, RoyalSpinia requires that withdrawals are returned, wherever possible, to the same payment method used to make the original deposit. If your original deposit method cannot receive funds (for example, a prepaid card), you will be asked to provide an alternative method and may be required to submit additional verification documentation before the withdrawal can be processed.

8. Identity Verification (KYC)

RoyalSpinia is obligated under its Tobique Gaming Commission licence and applicable anti-money-laundering regulations to verify the identity of all players before processing withdrawals and, in certain circumstances, before accepting continued deposits. This process is known as Know Your Customer (KYC).

You may be asked to provide one or more of the following:

• A valid government-issued photographic identity document (passport, national identity card, or driving licence).
• Proof of address dated within the last three months (utility bill, bank statement, or official correspondence).
• Proof of ownership of the payment method used (e.g. a copy of the relevant bank card or a screenshot of the e-wallet account showing your name).
• Evidence of the source of funds, where the volume of transactions warrants it.

Failure to provide satisfactory verification documents within a reasonable timeframe may result in withdrawal requests being placed on hold or, in serious cases where fraud or money laundering is suspected, account suspension and referral to the relevant authorities. RoyalSpinia will never use KYC procedures as a mechanism to delay legitimate withdrawals without cause.

You are encouraged to complete identity verification proactively after registration, before your first withdrawal request, to avoid unnecessary delays.

9. Bonus Funds and Wagering Requirements

Funds credited to your account as part of a bonus — including the welcome package of up to €1,500 plus 250 free spins, the Sunday Reload, Weekly Cashback, Highroller Bonus, or any other promotional offer — are subject to wagering requirements before they become withdrawable as real money.

The following conditions apply to all bonus activity at RoyalSpinia:

• Only one bonus may be active at any time. Activating a new bonus whilst another is pending will void the earlier offer, unless the applicable promotion terms specify otherwise.
• The welcome bonus is available to new players only and requires a minimum qualifying deposit of €20 (or €10 if depositing via cryptocurrency).
• Wagering requirements must be met in full before any withdrawal of bonus-derived winnings can be processed.
• Attempting to withdraw before wagering requirements are satisfied will result in the bonus and any associated winnings being forfeited, with only the remaining real-money balance (if any) being paid out.
• Certain promotional offers (such as the Sunday Reload and Highroller Bonus) require a promotional code at the point of deposit. Codes cannot be applied retrospectively.
• The Weekly Cashback (5%–25% of weekly spend, depending on VIP tier) is credited automatically — no code is required.

Full wagering conditions, game weighting contributions, and maximum bet restrictions for each individual promotion are set out in the applicable promotion terms, which are published separately on royalspiniaapp.nl. In the event of any conflict between this Payment Policy and a specific promotion's terms, the promotion's own terms prevail with respect to that offer.

10. Transaction Fees

RoyalSpinia does not impose any transaction fees on deposits or withdrawals processed through royalspiniaapp.nl. This applies to all supported payment methods. Where fees arise from your payment provider, card network, or bank, those fees are entirely outside RoyalSpinia's control and will not be refunded or compensated by us.

11. Security of Transactions

All financial data transmitted to and from royalspiniaapp.nl is protected using TLS 1.3 encryption, the current industry standard for secure data transfer. RoyalSpinia also operates continuous backend threat monitoring designed to detect and flag unusual transaction behaviour before it can cause harm to players or the platform.

You are responsible for maintaining the security of your account credentials. RoyalSpinia will never ask you for your password via email, live chat, or any other channel. If you suspect that your account has been compromised, contact support immediately via live chat (available 24/7) or email.

12. Responsible Gambling and Financial Controls

RoyalSpinia is committed to providing a safe and responsible gambling environment in accordance with the conditions of its Tobique Gaming Commission licence. As part of this commitment, the following financial controls are available to all registered players:

• Deposit limits: You may request daily, weekly, or monthly deposit limits on your account. Requests to reduce a limit take effect immediately; requests to increase a limit are subject to a cooling-off period in accordance with responsible gambling best practice.
• Self-exclusion: Players who wish to take a break from gambling may request a temporary or permanent self-exclusion. During any period of self-exclusion, no deposits will be accepted and no bonus communications will be sent.
• Account closure: You may close your account at any time by contacting the support team. Any real-money balance remaining at the point of closure will be returned to you via your last-used withdrawal method, subject to completion of any outstanding KYC requirements.

If you are concerned about your gambling behaviour, we encourage you to make use of the tools above and to seek support from a recognised responsible gambling organisation. RoyalSpinia will never discourage a player from using responsible gambling features, nor will we use such requests as grounds to delay or deny a legitimate withdrawal.

13. Prohibited Transactions and Account Restrictions

The following are prohibited at RoyalSpinia and may result in account suspension, voiding of winnings, and reporting to the relevant authorities:

• Depositing funds on behalf of, or at the direction of, a third party.
• Using payment methods not registered in your own name.
• Exploiting bonuses through collusion, the use of multiple accounts, or any other form of bonus abuse.
• Attempting to launder funds through the casino platform.
• Providing false or misleading information during registration or the KYC process.

RoyalSpinia reserves the right to withhold withdrawals and request additional documentation in any case where we have reasonable grounds to suspect that a transaction or series of transactions violates these prohibitions or applicable law. Where investigations are ongoing, withdrawal timelines may be extended until the matter is resolved.

14. Chargebacks and Disputed Transactions

If you believe a transaction on your RoyalSpinia account is incorrect or unauthorised, you must contact our support team in the first instance via 24/7 live chat or email before raising a dispute with your payment provider. Many issues can be resolved quickly and directly.

Initiating a chargeback with your bank or card issuer without first contacting RoyalSpinia may be treated as a breach of these terms. In such cases, RoyalSpinia reserves the right to suspend the account, recover any funds already paid out that are subject to the disputed transaction, and pursue recovery through lawful means.

15. Changes to This Policy

RoyalSpinia reserves the right to amend this Payment Policy at any time. Material changes will be communicated to registered players via email or an in-platform notification at least seven days before taking effect, except where an immediate change is required by law or our regulatory obligations. Continued use of royalspiniaapp.nl following the effective date of any amendment constitutes acceptance of the revised terms.

16. Contact and Support

If you have any questions about this Payment Policy or a specific transaction on your account, our support team is available around the clock:

• Live chat: Available 24/7 directly on royalspiniaapp.nl.
• Email: Via the contact address published in the Help section of royalspiniaapp.nl.

VIP-tier players receive priority handling on all support queries, including those relating to payments and withdrawal limits, as part of the RoyalSpinia loyalty programme benefits.